OK, you’ve had a damage, now what? Whether you are the utility owner/operator, excavator or the locator of record; the one thing you’ll have in common now is a need for a quality damage investigation. Just determining the facts about the damage is not enough. The objective of this workshop is to teach the participant how to conduct a quality damage investigation. If the investigation doesn’t determine clearly why the damage occurred, it is likely to reoccur. Additionally if the investigation itself is not clear, concise and complete, you are more likely to be responsible for damages and/or fines even if you were not responsible for the damage. Attend this workshop and learn what makes a photograph a good photograph, learn the value of telling the story of the damage with sketches and photos and presenting your findings with credibility. This workshop is for anyone who has ever been involved in a damaged utility line and tried to identify who was “at-fault” instead of gathering the facts.